Privacy Policy Waze009 – Malaysia Member Data Protection

Waze009 is fully committed to protecting the privacy and data security of every member. This Privacy Policy outlines our practices regarding the collection, processing, storage, and protection of your personal information when you use the waze009 platform — whether through our official website or mobile app.

This document applies to all registered members, website visitors, and any party interacting with waze009 services. By using our platform, you consent to the processing of your personal data as described in this document.

We encourage you to read this document carefully and contact our support team if you have any questions. Your privacy is our priority, and we will never sell or transfer your personal data to third parties without your consent, except as stated in this policy.

Waze009 collects several categories of personal information to enable us to provide a safe, fair, and high-quality service. Below is a breakdown of the data we collect:

We only collect data that is strictly necessary for the stated purposes. You have the right to know exactly what data we hold about you at any time.

Every piece of information we collect has a clear and legitimate purpose. waze009 uses your personal data for the following purposes:

• Account management: Registering, verifying, and maintaining your member account, including the required identity verification (KYC) process.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions you make through the platform securely and accurately.
• Service delivery: Enabling you to seamlessly access all games, promotions, and features on the waze009 platform.
• Platform security: Detecting and preventing any fraudulent activity, money laundering, or system abuse.
• Responsible gaming: Monitoring gaming patterns to identify and assist members who may be experiencing problem gambling.
• Communications: Sending important account-related notifications, relevant promotions, and platform updates — only to members who have consented to receive them.
• Legal compliance: Meeting the legal and regulatory requirements applicable to our platform's operations.

Waze009 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share your information:

• Payment service providers: Required transaction information is shared with our integrated payment processors to enable deposits and withdrawals to be processed securely.
• Technology service providers: Companies that help us operate our technical infrastructure, security systems, and platform analytics — all bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement: We will disclose the required information when mandated by law or a valid court order.
• Fraud prevention: Certain information may be shared with industry bodies or third-party identity verification services for fraud detection purposes.

All third parties who receive your data are required to adhere to the same strict data protection standards as our own practices. We do not permit them to use your data for any other purpose.

Waze009 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and waze009 servers is protected with the highest industry-standard encryption.
• Two-factor authentication (2FA): An additional security layer is available for all member accounts to prevent unauthorized access.
• Continuous monitoring: Our systems are monitored 24/7 by a cybersecurity team to detect any suspicious activity immediately.
• Data segregation: Sensitive data such as financial information is stored separately and accessible only by staff with specific authorisation.
• Regular security audits: We conduct regular penetration testing and security audits by independent parties to ensure our systems are resilient against the latest threats.

Waze009 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. There are several types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymous information about how visitors use our website to help us improve our services.
• Functional cookies: Remembering your preferences such as language and display settings for a more personalized experience.
• Analytics cookies: Helping us understand aggregate platform usage patterns for continuous improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. Continued use of our website is considered your consent to the use of cookies as described here.

Under the Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any information we hold is inaccurate or out of date, you have the right to request that it be corrected.
• Right to erasure: Under certain circumstances, you may request that your personal data be deleted, subject to legal and operational requirements.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You have the right to receive your personal data in a machine-readable format for transfer to another platform.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact our support team. We will process your request within 30 days of receipt.

Waze009 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.

• Active account data is retained for as long as your account remains active and for a minimum of 5 years after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of 7 years in accordance with financial reporting requirements and anti-money laundering regulations.
• System and security log data is retained for 12 months for investigation and digital forensics purposes when required.
• Marketing data such as communication preferences is retained until you withdraw consent or close your account.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

The waze009 platform may contain links to third-party websites or services in certain contexts. Please note that this Privacy Policy applies exclusively to the waze009 platform.

Waze009 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit. The presence of links to external sites on our platform does not imply that we endorse or are responsible for the content or privacy practices of those sites.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer via:

• Email: [email protected]
• Live Chat: Available 24/7 on the waze009 platform

We are committed to responding to all privacy-related enquiries within 3 working days. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your jurisdiction.